General Manager - Trafalgar Street (around 40h/week)

 We are looking for a dynamic General Manager to lead our vibrant team, ensuring that every customer has a delightful experience and that our shop operates smoothly. 

As General Manager, you’ll:

• Oversee both the kitchen and the front of house, ensuring seamless coordination between the two areas.

• Lead by example, motivating and training your team to achieve their best.

• Ensure high-quality stock management, from rotation to presentation, so our displays are always inviting and fresh.

• Take initiative to resolve customer enquiries or complaints promptly and professionally.

• Manage rotas, maintain operational standards, and ensure every aspect of the shop runs efficiently—even during busy periods.

The ideal candidate will bring:

• Proven experience in a management role within the food or retail industry.

• Strong leadership and communication skills, with a can-do attitude.

• The ability to stay calm under pressure and thrive in a fast-paced, high-stress environment.

• Barista skills and knowledge/experience in a kitchen is a plus

• Good understanding of food safety rules (Level 2 certification preferred).

• Allergens awareness and a knack for problem-solving in high-pressure situations.

• Experienced with Microsoft Office and use of Bakery Software to manage reports, stock, and schedules.

What you'll get:

• Lunch allowance and unlimited hot drinks during your shifts.

• Staff discount

• A bonus system to reward your hard work.

• 22 days of annual leave + bank holidays.

• An annual staff party to celebrate your contributions!

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If this sounds like a job for you, please apply using the career form below!